Houzz Reviews
4.5
/5.0
45 customer reviews
5
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4
8
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89 %
reviewers recommend
Houzz
Note: The star rating (4.5 out of 5) is an average of all ratings, which reflects the average customer review of a business. We publish both positive and negative reviews after reviewing them.
How would you rate Houzz?
45 Customer Reviews
by Doris B.
Great furniture selection
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by Lillie Richards
I wasn't able to read the different…
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by Gilbert793
Terrible experience with return policy
Then I tried to cancel by phone and received promises of cancelation of order and order was not canceled.
I rejected my order when it was delivered and item was return by delivery company. Hauzz charged for returning as much as half of price of my vanity because they do not use UPS or other company that do not charge for returning , if item rejected during delivery. So I could loose more then $350 because their strange and unusual for internet companies returning policy. It was terrible experience ! Company is not user friendly at all.
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by Megan Ray
I was not allowed to make changes to my…
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by Timmothy628
SMOOTH AND SIMPLE
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by Wallace130
Complete descriptions and easy check out.
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by Chester T.
Quick and easy with free shipping
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by Lance D.
Loved this table but was out of stock
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by Alexander339
Easy order and checkout
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by Felicia Palmer
Good price.....thanks 👍
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Questions & Answers
Q:
how is houzz for contractors advertising?
I began as a Pro on Houzz and spent $2000 on Advertising. This was supposedly for a year of top exposure. No one purchased, the couple of calls I received were people wanting to USE my service for ideas. I have since discontinued complimentary initial appointments. These people are the biggest scammers in the world! I'm still one of the Pros just to see if anything bites but I noticed they go into vendors photos and try to find similar product then they sell their products. Great way to sway your client and to steal customers!
by Michele Pena - September 18, 2017
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Q:
Why do you have 227 one star reviews and 16 two star reviews? It's surprising all of your contractor reviews are good, looks a bit fishy to me?
The Pros, at least at the beginning, were not in competition with this company (Houzz). They convinced the "Designer" world that the were strictly collecting ideas for the public and to help improve the vendors chances of being hired. Those reviews on the Pros are about the Pros, they come from their clients. About 2-3 years ago, Houzz began selling out from under all the vendors! They are SO low they have gone into the photos of the pros, look for a product they have that might be similar to something they sell and lead them away from the pro. The 1-2 stars you see here are the reviews for "Houzz" and their service but the reviews under a Pro are for that Pro. Don't be fooled... If you want the job done right, call the Pro! Listen to these reviews of Houzz and you won't get burned. Two different animals completely!
by Sherry - September 18, 2017
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Q:
How do you work with vendors? We are a landscaper in the Philadelphia suburbs. Jim Munro [email protected]
Steer clear. The advertising doesn't work, and although they originally started up as a company that would work alongside the vendors, they are now selling out from under most of them, especially the interiors decorators! They are SO low they have actually tagged products inside some of the photos of interior designers and tabbed out similar products to stay the customer away from the Pro and to purchase through them directly!
by Marc980 - September 18, 2017
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Q:
How do I find out who manufactures a product i see on Houzz website?
Do yourself a huge favor and find it somewhere else. Houzz contracts with third party sellers and their freight companies, they're just a middle man. What a nightmare this has been.
by Alan832 - December 19, 2016
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Q:
It looks as though you've received numerous poor reviews. I am concerned. Can you explain how the ratings appear so low, as well as, how you are addressing the issue?
The poor reviews seem to deal with delivery issues. I was hoping to order 8 dining chairs from Houzz, however after placing my order on April 18 and not having received it yet, June 25. Yet my account was charged on May 22.
by Kaylee C. - June 25, 2020
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